Reservation Policies

Overview

Reservation Policies, Terms & Conditions

  • To cancel or revise a reservation, email reservations@californiamuseum.org or call (916) 654-1729 a minimum of 7 days in advance of tour date.
  • Payment in full is due upon arrival and may be made by cash, checks or major credit card only.
  • Sorry, purchase orders (POs) are not accepted as payment. 
  • Cancellations made with less than 7 days’ notice are subject to a $50.00 cancellation fee. Cancellations made with less than 24 hours’ notice or no-shows will be invoiced for the full price of the tour.
  • Price adjustments may be made for absent members of your group upon arrival for tours paying with cash or credit card only. No price adjustments given for groups paying by check.
  • Refunds provided for cancellations made with a minimum of 7 days only.
  • No refunds given for pre-cut checks or tours with less than 7 days notice.
  • Chaperones or additional visitors not included on the original group reservation must pay separately upon arrival and are not eligible for discounted admission.
  • Groups arriving more than 30 minutes late forfeit their Gallery Guide or docent.
  • By booking a tour date, you hereby agree to these terms and conditions.